Last updated: 2026-05-28
These Terms govern any work performed by Mammoth Maintenance ("Mammoth," "we," "us"), Mammoth Maintenance LLC, a Virginia limited liability company, for any customer ("Customer," "you") who accepts a written quote or signs a service agreement. By accepting a quote in writing, signing a service agreement, or paying an invoice for services, Customer agrees to these Terms.
Mammoth provides janitorial cleaning, light maintenance, and landscaping/grounds services to commercial properties. Specific scope per Customer is defined in the written quote or service agreement, which lists service type, frequency, included tasks, and price.
Pricing is either per-visit (flat rate) or recurring monthly (retainer), as specified in the quote. Recurring services are billed monthly on the 1st of each month via Stripe invoice. Per-visit services are billed within 7 days of completion. We accept credit card, debit card, or ACH through Stripe. We do not accept checks.
Recurring service agreements continue month-to-month until either party gives 14 days written notice of termination. There are no annual lock-in contracts.
Late balances accrue interest at 1.5% per month or the maximum allowed by Virginia law, whichever is lower, beginning 30 days after the due date.
Scheduled work occurs in agreed-upon time windows. Customer is responsible for providing reasonable access, including any access codes, keys, or alarm instructions necessary to complete the work. If access is not provided during a scheduled window, the visit may be billed at the full rate.
Reschedules with at least 24 hours' notice are accommodated at no charge.
Mammoth provides standard cleaning supplies, equipment, and consumables (mops, vacuums, basic cleaners, trash bags). Customer-provided specialty supplies (specific paper products, branded soaps, restocking inventory) are billed at cost plus a 10% handling fee unless otherwise specified in the quote.
Mammoth operates as a consuming contractor under Virginia tax law. Sales tax on consumed supplies is paid by Mammoth at purchase; no Virginia sales tax line item is added to customer invoices for services.
Mammoth carries general liability insurance. A certificate is available on request. If our crew damages Customer property during a service visit, Customer must notify us within 7 days of the visit. We will assess the damage in good faith and either repair, replace, or compensate up to the limits of our liability coverage.
To the maximum extent permitted by law, Mammoth's total liability for any single claim is limited to the amount Customer has paid Mammoth in the 12 months prior to the claim. Mammoth is not liable for indirect, consequential, incidental, or punitive damages.
Mammoth may decline or terminate service for properties where the work poses a safety hazard to our crew, where the scope materially differs from what was quoted, or where Customer behavior is abusive toward our employees. Any unearned portion of a monthly retainer will be refunded in such cases.
Either party may terminate with 14 days written notice. Customer is responsible for any service performed up to the termination date. Recurring monthly retainers are pro-rated to the termination date.
Mammoth will not disclose Customer-confidential information learned during service (including access codes, alarm credentials, business operations, or visible Customer materials) except as required by law. Customer is responsible for rotating any access credentials after a termination.
Mammoth is an independent contractor, not an employee, partner, or agent of Customer. Mammoth is responsible for its own taxes, insurance, and employment obligations.
These Terms are governed by the laws of the Commonwealth of Virginia. Disputes will be resolved in the state or federal courts located in Albemarle County or the City of Charlottesville, Virginia.
Questions about these Terms can be sent to mammoth@hiremammothmaintenance.com.