Last updated: 2026-05-28
Mammoth Maintenance ("Mammoth") provides recurring and one-time services. This policy explains when refunds happen and how cancellations work.
Monthly retainer agreements continue month-to-month. Either party can cancel with 14 days written notice. After cancellation, we complete any visits already scheduled within the notice window, and the final monthly retainer is pro-rated to your cancellation date.
There are no early-termination fees. There are no annual lock-in contracts.
Per-visit appointments can be rescheduled or cancelled with 24 hours notice at no charge. Cancellations with less than 24 hours notice may be billed at 50% of the scheduled rate to cover crew time already committed.
If a service visit doesn't meet the agreed scope, contact us within 3 business days of the visit. We will return at no additional charge to complete or correct the work. This is our standard service guarantee.
"Not done right" means specifically: tasks listed in the agreed scope were not performed, or work was performed below industry-standard quality. It does not mean tasks that weren't in the agreed scope, additional work beyond what was quoted, or different aesthetic preferences than what was discussed (those are change orders).
If our crew damages your property during a visit, notify us within 7 days. We carry general liability insurance and will repair, replace, or compensate fairly under our coverage. Coverage details and certificate are available on request.
If a refund is owed (cancellation, missed visit, etc.), it is processed within 7 business days to the original payment method via Stripe.
If a billing dispute arises, please contact us first at mammoth@hiremammothmaintenance.com. We respond within one business day. We strongly prefer resolving disagreements directly. Chargebacks filed without first contacting us may be contested with evidence of service performed.
Email mammoth@hiremammothmaintenance.com with the property name, invoice number, and a brief description. We acknowledge within one business day and aim to resolve within 14 business days.